Salon guidelines
HAIR SALON RULES
Studio Fryzjerskie Sebastian Pieniążek
For everyone's comfort and to help us organise our work, please read the following rules..
§1
BOOKING APPOINTMENTS
You can book by phone, in person after your appointment, or online through the SALONER app, which we particularly recommend as the quickest and most convenient booking option.
§2
PHONE CONTACT
On working days we are busy and may be unable to answer. We call back whenever possible. If you have not heard from us, please try again.
§3
PUNCTUALITY
Please arrive on time. If you are more than 15 minutes late, the salon may reduce or cancel the service and cannot guarantee that the full service will be completed.
§4
A COMFORTABLE VISIT
Please avoid scheduling your visit too tightly. The salon is a place to relax; we achieve the best results in a calm atmosphere without time pressure.
§5
APPOINTMENT CONFIRMATION
We confirm appointments 24 hours in advance. If you have not received a reminder, please contact the salon promptly: tel. 661 272 666
§6
CANCELLATIONS
If you cannot attend, please let the salon know as soon as possible. Last-minute cancellations prevent other clients from using that appointment.
§7
NOT ATTENDING WITHOUT CANCELLING
Failure to attend without cancelling in advance may result in: refusal of future bookings or a requirement to prepay for your next appointment.
§8
CONSULTATION AND HAIR ASSESSMENT
Before every service we assess your hair and discuss the scope of the work and the result that can be achieved.
§9
PAID CONSULTATION
If a service requires a prior consultation: 1. the consultation costs 50 PLN, 2. Duration: about 30 minutes. The fee is credited towards a future appointment. If you decide not to book or cancel after the consultation, the consultation fee is not refundable.
§10
FORM OR QUESTIONNAIRE BEFORE LIGHTENING TREATMENTS
For services involving lightening or decisions with higher risk (including colour removal, ombré/sombré and intensive lightening), the salon may require a detailed consultation and completion of a form or questionnaire before carrying out the service.
The form is used to: 1. assess the history of your hair, including previous colouring, chemical treatments and home treatments; 2. identify possible hidden damage; 3. determine realistic and safe results.
Refusing to complete the form or to provide accurate information may result in the service being refused.
§11
ONLINE BOOKINGS
When booking online, you are responsible for choosing the correct service. If unsure, we recommend a hair consultation first.
§12
CHANGES TO THE SERVICE
Adding or changing a service during your visit, such as a haircut, highlights or a treatment, may affect its duration and price. The final price is agreed during the consultation.
§13
APPOINTMENT TIMES
Your appointment may start slightly later because earlier services are tailored to individual clients.
§14
CHILDREN AND ACCOMPANYING PEOPLE
Please attend without accompanying people unless it is a child's appointment or an exceptional situation.
§15
COMPLAINTS AND ADJUSTMENTS
Please raise any concerns directly after the service or as soon as possible afterwards. Each adjustment is considered individually and offered at the salon's discretion.
For concerns of a formal complaint nature please submit them in writing to the email address: studiopieniazek@gmail.com Please include your full name, the date of the service and a brief description of your concerns. Complaints are reviewed using the appointment record and hair history.
§16
REVIEWS AND SOCIAL MEDIA
If you enjoyed your visit, we would be grateful if you shared a review and recommended the salon. Follow us on:
Facebook: Studio Fryzjerskie Sebastian Pieniążek
Instagram: @studiopieniazek
§17
DATA PROTECTION NOTICE
The controller of your personal data is Studio Fryzjerskie Sebastian Pieniążek. Personal data is processed to: 1. provide services; 2. book appointments; 3. contact clients; 4. handle complaints, under Article 6(1)(b) and (f) of the GDPR. You have the right to access, correct or delete your data and to complain to the President of the Polish Personal Data Protection Office. Data is not shared with third parties and is appropriately secured.
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